RETURNS AND REFUND POLICY
RETURNS & REFUND POLICY
Ekanem Orok Limited
Effective Date: February 14, 2026
Website: www.ekanemorok.com
1. OVERVIEW
This Returns & Refund Policy governs all purchases made from Ekanem Orok Limited (“Ekanem Orok”, “we”, “us”, or “our”) via www.ekanemorok.com (the “Website”).
By placing an order, you agree to this Policy, our Shipping Policy, and our Terms of Use.
This Policy applies to physical products unless otherwise stated. Digital products and online courses are subject to Section 9 below.
2. GENERAL RETURN ELIGIBILITY
We accept returns only under the conditions stated below.
To be eligible for return:
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The request must be made within 7 days of delivery.
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The item must be unused, unworn, unwashed, and in original condition.
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All tags, labels, packaging, and accessories must remain intact.
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Proof of purchase must be provided.
We reserve the right to refuse returns that do not meet these conditions.
3. NON-RETURNABLE ITEMS
The following items are strictly non-refundable and non-returnable:
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Made-to-order or custom items
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Altered or tailored pieces
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Sale or discounted items
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Gift cards
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Digital downloads
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Online courses
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Items marked “Final Sale”
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Items returned without prior authorization
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Items returned damaged by customer misuse
For hygiene and quality control reasons, certain categories (if applicable) may also be non-returnable.
4. RETURN AUTHORIZATION PROCESS
Returns must be pre-approved.
To initiate a return:
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Email: info@ekanemorok.com
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Include:
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Full name
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Order number
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Item(s) to be returned
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Reason for return
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Clear photos (if claiming defect)
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If approved, you will receive return instructions.
Unauthorized returns will not be processed.
5. RETURN SHIPPING
Unless the return is due to our error or a verified manufacturing defect:
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Customers are responsible for return shipping costs.
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Original shipping fees are non-refundable.
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We recommend tracked and insured shipping.
We are not responsible for lost return shipments.
If a return is refused at delivery or improperly shipped, additional fees may apply.
6. INSPECTION AND APPROVAL
All returned items undergo inspection upon receipt.
We reserve the right to:
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Reject returns that show signs of wear, washing, perfume, deodorant stains, damage, or alteration.
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Deduct a restocking fee of up to 15% where permitted by law.
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Refuse returns that do not comply with this Policy.
Our decision following inspection shall be final.
7. REFUNDS
If a return is approved:
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Refunds are issued to the original payment method.
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Processing time: 5–14 business days after approval.
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Shipping fees are non-refundable unless the return results from our error.
We are not responsible for delays caused by banks or payment providers.
Refunds will not exceed the purchase price of the returned item.
8. EXCHANGES
We may offer exchanges subject to:
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Product availability
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Approval under return conditions
If the requested exchange item costs more, the price difference must be paid before shipment.
If it costs less, we may issue store credit rather than a cash refund.
We reserve the right to limit exchange frequency.
9. DIGITAL PRODUCTS & ONLINE COURSES
Due to the immediate and irrevocable nature of digital access:
All digital products, online courses, downloadable materials, and educational content are non-refundable once access has been granted.
By purchasing digital content, you:
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Acknowledge that delivery begins immediately.
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Waive any right to cancellation once access is provided.
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Agree that no refunds will be issued after login credentials or download access is granted.
We reserve the right to suspend access for misuse or policy violation without refund.
10. DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item:
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Notify us within 48 hours of delivery.
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Provide clear photographic evidence.
We may:
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Offer replacement
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Offer store credit
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Issue a refund
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Request return for inspection
We reserve the right to determine whether the issue qualifies as a manufacturing defect.
11. CHARGEBACKS AND DISPUTES
Initiating a chargeback without first contacting us to resolve the issue constitutes a violation of this Policy.
We reserve the right to:
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Dispute illegitimate chargebacks
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Provide evidence of delivery and policy agreement
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Suspend future purchases
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Pursue recovery of funds where appropriate
12. INTERNATIONAL RETURNS
For international orders:
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Customers are responsible for return shipping costs.
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Customs duties and import taxes are non-refundable.
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We are not liable for customs delays.
If a returned item is held at customs or abandoned, no refund will be issued.
13. STORE CREDIT
At our discretion, refunds may be issued as store credit instead of cash.
Store credit:
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Is non-transferable
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Has no cash value
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May have an expiration date where permitted by law
14. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
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We are not liable for indirect, incidental, or consequential damages.
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Our total liability shall not exceed the purchase price of the product in dispute.
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We are not responsible for misuse, improper care, or unauthorized alterations of products.
15. POLICY ABUSE
We reserve the right to:
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Refuse returns from customers with excessive return history.
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Deny service for suspected fraud or abuse.
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Cancel future orders at our discretion.
16. FORCE MAJEURE
We are not liable for delays in processing returns or refunds due to events beyond our control, including but not limited to natural disasters, transportation disruptions, or regulatory restrictions.
17. POLICY MODIFICATIONS
We reserve the right to modify this Policy at any time.
Changes take effect immediately upon publication on the Website.
Continued use of the Website constitutes acceptance of any revised terms.
18. CONTACT INFORMATION
Ekanem Orok Limited
25 Prince Kazeem Eletu Street
Osapa-Lekki
Lagos, Nigeria
Email: info@ekanemorok.com
Website: www.ekanemorok.com